Privacy Policy

Privacy Policy

Introduction

Welcome to https://mercedes-oem-parts-replacement.collision-talk.com (hereinafter referred to as “Mercedes OEM Parts Replacement” or “we,” “our,” or “us”). We are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy details our practices regarding the collection, use, and disclosure of personal data in compliance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), and its counterparts in Colorado (CPA), Utah (UCPA), Connecticut (CTDPA), Virginia (VCDPA), South Africa (POPIA), and other relevant jurisdictions.

Scope

This policy covers all aspects of our website, applications, online services, and products offered under the domain https://mercedes-oem-parts-replacement.collision-talk.com. Please note that this policy does not extend to third-party websites, applications, or services accessible through links on our platform, as they have their own privacy policies governing data handling.

Processing Activities

This Privacy Policy guides how we interact with you in the following scenarios:

  • When you use any of our applications or services as an authorized user.
  • During your visits to our websites linked to this policy.
  • Whenever you receive communications from us, including newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various types of personal information to enhance your experience and provide efficient services. The categories of data we gather include:

  1. Account Information: Details required to set up and maintain your user account on our platform.
  2. Payment Information: Credit card or other payment method details for transactions conducted through our services.
  3. Financial Information: Bank account numbers, routing codes, or other financial data used for billing and accounting purposes.
  4. Purchase Information: Items you buy from us, order history, and related details.
  5. Mobile Device Identifiers: Unique identifiers like IP addresses, device IDs, and mobile phone numbers to recognize your device and provide personalized services.
  6. Location Data: Geographic data that helps us understand your location for delivery purposes or to tailor content based on your region.
  7. Feedback: Your comments, suggestions, and reviews to improve our products and services.
  8. Social Media Information: If you choose to log in through social media accounts, we may collect data from those platforms as well.
  9. Product Information: Details about the products you view, search for, or purchase on our website.

We obtain this information through direct user input, interactions with our systems, and automated technologies, including tracking cookies and similar tools. Additionally, third-party service providers may share personal data with us, adhering to their respective privacy policies.

Cookies

We employ cookies to enhance your browsing experience and gather analytics on how users interact with our website. Cookies are categorized as:

  • Strictly Necessary: Essential for the basic functions of our website, such as enabling secure login.
  • Preference: Personalize your experience by remembering settings and preferences.
  • Analytics: Track user behavior to improve our services and content.

Users have control over non-essential cookies through our Cookie Manager, allowing them to manage their cookie choices.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected. Once these purposes are no longer applicable, we securely delete or anonymize the information in accordance with legal requirements.

Security Measures

Mercedes OEM Parts Replacement implements robust security measures to protect your personal data from unauthorized access, use, or disclosure. We utilize encryption for secure communication and engage secure third-party processing partners to safeguard transactions.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If we discover that a child has provided us with such data, we will take steps to delete it promptly.

Your Rights

Depending on your location, you may have specific rights regarding your personal data, including:

  • Access and rectification of your data.
  • Erasure or the right to be forgotten.
  • Restriction or object to the processing of your data.
  • Data portability.
  • Right to withdraw consent.
  • Object to automated decision-making processes.

To exercise these rights or for any data-related queries, please contact our privacy team using the details provided below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be posted on this page, and we encourage users to review it periodically for changes.

Contact Information

For any questions related to privacy, data requests, unsubscribe requests, or if you have concerns about our data handling practices, please reach out to us via: